As Much as We Bargained For
Picture this. I’m standing at the gate, waiting to scan my boarding pass and walk onto the plane. As I was about to scan my phone’s QR code, a man hurriedly walked around me and onto the jet bridge. The gate employee, equally confused as she was concerned, shouted at the man to stop. Annoyed, he retraced his steps to the gate, handed his boarding pass to the employee, and exclaimed, “I paid $1,500 for this motherf’ing ticket. I’m not waiting in line.” Without even taking his ticket back, he started toward the jet bridge. She again shouted at him to come back to gate-check his roller bag (since they had run out of overhead space on the plane). He ignored her command and scurried onto the aircraft with his bag in hand. When we got onto the plane, he discovered (shockingly!) that there were no spots for his bag. He was resourceful, though. His solution was to remove someone else’s bag and put his in their bag’s spot, randomly discarding the other person’s bag in the aisle. As you can imagine, this didn’t go over well. He was surprisingly allowed to stay on the flight, but I navigated my way back to my toilet-adjacent seat, where I’d luckily never have to see him again.
As I reflect on this man and his antics, I can’t help but think about how sometimes in life, we unreasonably expect more than we bargained for. Sporting events are a great example. Fans often act as though their ticket purchase includes the right to demean, berate, and abuse the referees, coaches, and players. We buy one thing and expect it to come with other fringe benefits. Like this airline passenger who believed his $1,500 ticket price earned him the right to board the flight whenever and however he wanted (with a side bonus of disrespecting everyone he encountered along the way).
I often think about this idea when buying products or services. Not the whole being a completely disrespectful jerk part, but the idea that I’m only getting what I’m getting. I try to think through what this product will and will not give me. Buying those Air Jordan’s may make me look cool, but they won’t make me jump higher. That fancy car may be a more comfy and satisfying ride than my aging Nissan Altima, but it won’t actually make me more important. The new iPhone will give me some added features (and perhaps run a bit smoother), but it won’t inherently make my life better.
There’s nothing wrong with any of these things, but we need to be honest with ourselves about what we’re getting…..and what we’re not. If we take a moment to sincerely think about it, we’ll likely make different decisions. This sounds silly and ridiculous to even point out (call me Captain Obvious), but we’ve all fallen for this trap.
Anyway, I hope you all have a better weekend than that airline passenger! Make the most of it!